Cancellation & Refund Policy - odysseyadventuremx.com

Last updated: October 5, 2026

These policies apply to all bookings with Odyssey Adventure MX (“Odyssey”). By paying your deposit, you accept these terms. Versión en español.

1. General policy (all services)

Deposit: it secures your spot, is deducted from the total price and is non-refundable.
If you cancel: there are no cash refunds. You can reschedule if you notify us within the deadline for your service (see sections 2 to 4). The amount in your favor becomes a credit valid for 1 year.
Transferring your spot: you can transfer your booking to another person at no cost, as long as they meet the requirements of the service (experience, minimum age and registration form).
External causes: adverse weather, environmental contingencies, pandemics or other causes beyond Odyssey’s control: we offer to reschedule. No refund.
If Odyssey cancels a departure: we first offer you a free reschedule to another date or a credit valid for 1 year. If neither option works for you, we refund 100% of the amount paid to the original payment method within a maximum of 10 business days. The time it takes to appear on your statement depends on your bank or payment platform.
Unused services: if you do not complete the activity because of your own physical condition or decision, there is no refund.
Contact: hola@odysseyadventuremx.com · WhatsApp +52 55 2702 6010

Small groups: maximum 8 people per group, with 1 guide for every 2 participants. If there are more than 8, we form a second group with its own guides.
Iztaccíhuatl: confirmed departures run with as few as 1 person.
Pico de Orizaba: requires a minimum of 2 people. If the minimum is not reached, it counts as a cancellation by Odyssey: you can choose to reschedule, a credit valid for 1 year or a 100% refund.
Notice of 7 days or more: you can reschedule, and the amount paid becomes a credit valid for 1 year.
Notice of less than 7 days, or no-show: you lose the full amount paid. You can still transfer your spot to another person at no cost.
Weather does not allow a safe ascent: we reschedule your departure.
You do not reach the summit because of your own condition or decision: no refund. We may offer a discount for a future attempt.

Notice of 30 days or more: credit valid for 1 year. If Odyssey had already purchased domestic flights for you, that amount is not refunded and must be paid again when you reschedule.
Notice between 29 and 15 days: credit valid for 1 year for the amount paid, minus the deposit and any non-recoverable third-party costs (hotels, domestic flights, services at the destination).
Notice of less than 15 days, or no-show: you lose the full amount paid.
Group does not reach the minimum size: it counts as a cancellation by Odyssey: you can reschedule to another departure of the year, take a credit valid for 1 year or receive a 100% refund.
Flights you purchase yourself are not Odyssey’s responsibility.